Soft Skills School Ltd Last updated: July 2026
Soft Skills School Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy sets out how we collect, use, store, and protect personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Please read this policy carefully. By using our website, services, communities, or any of our product offerings, you confirm that you have read and understood this policy.
If you have any questions about how we handle your personal data, please contact us at the details provided at the end of this document.
Soft Skills School Ltd is a UK-registered company and the data controller responsible for your personal data. We operate the Soft Skills School website and platform, along with the following services and communities:
CareerBridge, our career development and employability community.
Borderless Women, our global membership community for women in business and career.
Sarah Talks Money, our financial literacy platform for adults.
NextGen Finance, our financial literacy and life skills programme for younger audiences.
Our corporate training, speaking, and consultancy services.
As data controller, we are responsible for deciding how and why your personal data is processed. Where we use third-party service providers to process data on our behalf, those providers act as data processors and are contractually required to handle your data in accordance with applicable data protection law.
We may collect and process the following categories of personal data:
Identity and contact information, including your name, email address, phone number, and postal address where provided.
Account and profile information, including login credentials, membership tier, community activity, and preferences within our platforms.
Payment information, including billing details and transaction history. Please note that we do not store full payment card details. All payment processing is handled by third-party payment providers.
Communications data, including messages sent to us by email, through our website contact forms, or via social media, as well as records of correspondence where relevant.
Usage and technical data, including information about how you use our website and platforms, your IP address, browser type, device information, and pages visited.
Marketing preferences, including your consent status and preferences for receiving communications from us.
Event and booking information, where you register for webinars, workshops, summits, or speaking engagements.
Children’s data, in connection with our NextGen Finance programme. Where personal data is collected from or about individuals under the age of 18, we take additional care and require verifiable parental or guardian consent before processing. We do not knowingly collect personal data from children under 13 without explicit parental consent.
We collect personal data in the following ways:
Directly from you, when you create an account, complete a form on our website, purchase a product or membership, register for an event, subscribe to our email list, or contact us.
Through our platforms and communities, including Skool, where community interactions and activity data are processed.
Through third-party tools and integrations, including our email marketing platform, payment processors, analytics tools, and social media platforms, when you interact with us through those channels.
Through cookies and similar tracking technologies on our website, as described in our Cookie Policy.
Under the UK GDPR, we are required to have a lawful basis for processing your personal data. The legal bases we rely on are:
Performance of a contract, where processing is necessary to provide the service you have signed up for, including managing your membership, processing your payment, and delivering content you have purchased.
Legitimate interests, where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights. This includes improving our services, communicating with existing members, preventing fraud, and maintaining the security of our platforms.
Consent, where you have given us explicit consent to process your data for a specific purpose, including sending you marketing communications or newsletters. You have the right to withdraw your consent at any time.
Compliance with a legal obligation, where we are required to process your data to comply with UK law.
We use your personal data for the following purposes:
To create and manage your account and membership access.
To process payments and manage billing.
To deliver the services, content, and community access you have signed up for.
To communicate with you about your account, membership, or enquiry.
To send you marketing communications, updates, and newsletters where you have consented to receive them.
To personalise your experience on our platforms.
To improve our website, services, and content.
To comply with our legal and regulatory obligations.
To protect the security and integrity of our platforms and communities.
We will only send you marketing emails, newsletters, or promotional content where you have given us your explicit consent, or where we have a legitimate interest in contacting you as an existing customer about similar products or services.
You can withdraw your consent or opt out of marketing communications at any time by clicking the unsubscribe link in any email we send, or by contacting us directly. Opting out of marketing communications will not affect the delivery of transactional or service-related communications necessary for your account.
We do not sell your personal data to third parties. We may share your personal data with the following categories of recipients where necessary and lawful:
Service providers and data processors who provide services on our behalf, including our hosting provider, email marketing platform, payment processors, community platform provider (Skool), and analytics tools. All such providers are required to handle your data in accordance with UK GDPR.
Professional advisers, including solicitors, accountants, and auditors, where necessary for the running of our business.
Regulatory and law enforcement authorities, where we are required by law or a court order to disclose personal data, or where disclosure is necessary to protect the rights, property, or safety of Soft Skills School Ltd, our members, or the public.
Business successors, in the event that Soft Skills School Ltd undergoes a merger, acquisition, or sale of assets, in which case your personal data may be transferred to the relevant successor entity, subject to the same protections afforded under this policy.
Some of our third-party service providers may process your personal data outside the United Kingdom. Where we transfer data internationally, we ensure appropriate safeguards are in place in accordance with UK GDPR, including the use of the UK International Data Transfer Agreement or equivalent mechanisms approved by the Information Commissioner’s Office (ICO).
We retain your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law.
Account and membership data is retained for the duration of your membership and for a period of up to 7 years thereafter to meet our legal and accounting obligations.
Marketing data is retained until you withdraw consent or opt out.
Enquiry and correspondence data is retained for up to 3 years from the date of the last communication unless a longer retention period is required.
Payment records are retained for 7 years to comply with HMRC requirements.
Data collected in connection with NextGen Finance is retained only for the period necessary to deliver the programme and is deleted upon request or at the end of participation.
When personal data is no longer required, it is securely deleted or anonymised.
You have the following rights in relation to your personal data:
The right to access. You have the right to request a copy of the personal data we hold about you.
The right to rectification. You have the right to request that we correct any inaccurate or incomplete personal data.
The right to erasure. You have the right to request that we delete your personal data where there is no compelling reason for us to continue processing it.
The right to restrict processing. You have the right to ask us to pause the processing of your personal data in certain circumstances.
The right to data portability. Where processing is based on your consent or a contract, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
The right to object. You have the right to object to processing based on legitimate interests, including direct marketing.
Rights in relation to automated decision-making. You have the right not to be subject to decisions made solely by automated means where those decisions produce legal or similarly significant effects.
The right to withdraw consent. Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
To exercise any of these rights, please contact us using the details provided in Section 13 of this policy. We will respond to all valid requests within one calendar month. In complex cases, we may extend this period by a further two months, in which case we will notify you.
Our website uses cookies and similar tracking technologies to enhance your experience, analyse usage, and support our marketing activity. For full details of the cookies we use, the purposes for which they are used, and how to manage your preferences, please refer to our Cookie Policy, available on our website.
We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These measures include encryption of data in transit, access controls, and regular security reviews.
While we take all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of data transmitted to our website.
If you become aware of any potential security vulnerability or incident involving your personal data, please contact us immediately.
If you have concerns about how we handle your personal data, we encourage you to contact us in the first instance so that we can address your concern directly.
If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection matters.
Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF
Website: www.ico.org.uk Helpline: 0303 123 1113
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, by email. The date at the top of this policy indicates when it was last updated. We encourage you to review this policy periodically.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please contact us:
Soft Skills School Ltd Email:info@softskillsschoolltd.com
Website : www.softskillsschoolltd.com
This Privacy Policy should be read alongside our Terms and Conditions and Cookie Policy, both of which are available on our website.
